How we collect, use, and protect your personal information when you use ColdPlungeInstaller.com.
ColdPlungeInstaller.com ("we," "our," or "us") is an Australian website that provides independent advice and quote comparison services for homeowners considering cold plunge installation. We are based in Brisbane, Queensland, Australia.
For privacy enquiries, contact us at privacy@coldplungeinstaller.com.
When you request quotes, contact us, or use our services, we may collect:
When you visit our site, we automatically collect:
This is standard analytics data used to understand what content is useful and improve our site. We do not use it to identify you personally.
When you request quotes, we share your project details and contact information with relevant vetted installers in your area so they can provide accurate quotes.
We analyse aggregated, anonymous data about how visitors use our site to improve our guides, quote process, and installer matching.
If you contact us by email, we use your information to respond. We do not send unsolicited marketing emails.
We may disclose information if required by law, court order, or to protect the safety of any person. We will notify you of any such disclosure where legally permitted to do so.
We use cookies — small text files stored on your device — for the following purposes:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential | Site functionality (forms, navigation) | No — required for site to work |
| Analytics | Understanding page views and site usage (anonymous) | Yes — via browser settings |
| Preferences | Remembering your choices on the site | Yes — via browser settings |
We do not use advertising or tracking cookies. You can disable cookies in your browser settings — some site features may not function correctly if you do.
We use industry-standard security measures to protect your information:
No method of internet transmission is 100% secure. We take reasonable precautions but cannot guarantee absolute security. If you believe your information has been compromised, contact us immediately at privacy@coldplungeinstaller.com.
Under the Australian Privacy Act 1988 and Australian Privacy Principles (APPs), you have the right to:
Request a copy of the personal information we hold about you. We'll respond within 30 days.
Request that we update or correct personal information that is inaccurate, incomplete, or out of date.
Ask us to delete your personal information. We'll confirm deletion within 30 days, unless we're required to retain it by law.
Unsubscribe from any email communications at any time by clicking the unsubscribe link in any email, or by contacting us directly.
If you're not satisfied with how we've handled your information, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
To exercise any of these rights, email us at privacy@coldplungeinstaller.com. Please include your name and the email address you used when contacting us or requesting quotes.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
You can request deletion of your data at any time regardless of these retention periods.
Our site is intended for adults (18+) making home improvement decisions. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. When we do, we'll update the "Last Updated" date at the top of the page. For significant changes, we'll add a notice on our homepage. Continued use of our site after changes are posted constitutes acceptance of the updated policy.
For any questions about this policy or how we handle your information:
Email: privacy@coldplungeinstaller.com
Mail: Privacy Officer, ColdPlungeInstaller.com, PO Box 1234, Brisbane QLD 4000
We aim to respond to all privacy enquiries within 5 business days.